FAQ’s

Everything you should know

GENERAL INFO

For opening dates before the end of May, we recommend you check our Facebook page. From the end of May until mid-September we open every night from 11:00PM-close.

Limit closing time is around 6AM. Management reserves all rights to change opening or closing times depending on the night.

Coat check is seasonal and mandatory should you need to bring a coat. We also accept bags of small & medium sizes. You can check your belongings for a small fee.

Sure we are! Should you require any assistance when partying with us, do not hesitate to ask any of our staff members.

No, there isn’t. But, fortunately, the area where the club is located has plenty of parking space.

Yes, you are allowed to smoke in the designated areas: the terrace, our outdoor VIP area and the outdoor bars.

We uphold a zero-tolerance policy regarding drug usage and/or possession. Any guests that violate this policy will be asked to leave the club immediately without receiving any refunds, and entry from our venue will be denied permanently.

As we said before, our venue is ZERO TOLERANCE.

If any member of our staff witnesses an event where a guest seems to inquire about, possess or use illegal drugs, the guest will at a minimum be removed by our security staff and banned from our club permanently.

We usually play a broad variety of musical genres to make sure everyone has a good time: from Top 40 artists, to Electronic Dance Music, Urban/Hip Hop & Latin. Check our EVENTS page for specific artists and events.

  • Cash / Visa / Mastercard
  • Remember that if you are enjoying an all-inclusive package in your hotel, it does NOT mean that your entry fee and drinks are free in our venue. (Yes, it happened. True story).

Yes! Nevertheless, safety goes first for us, and access might be limited after we reach full capacity to the area, which might happen in very busy nights and special dates.

Please avoid standing in stairways or narrow areas, as they need to remain clear at all times.

Not really. We do have many offers throughout the summer, that’s why we advise you to ask our staff at the venue for more info on offers.

You can either fill the form of our LOST&FOUND page HERE or send us a message on Facebook describing your item as accurately as possible. It might usually take a few days, but we will write you back with news as soon as possible.

  • Have your friends located at all times.
  • Create a group chat with your friends to stay in touch.
  • Make sure all of you have a key to your hotel room.
  • Always have a copy of your ID in your email, because, in case of loss, your life will be much easier!
  • ALWAYS take care of your personal belongings. We can’t stress this enough. We do provide you with a coat check where you can store your items. Nothing can ruin a night like losing your stuff.
  • Please, report any suspicious activity to our staff at the club.

You can send us the press kit with your information and links in our CONTACT page. We will contact you if interested. Thank you!

We post all the photos on our Facebook page. We want everyone to have a great time and party as hard as they can. Since we like to take care of the image of our guests, we do not post all photos taken, as some of them may have technical fails or might damage that image. That said, we are sorry, but it is NOT possible to send you a photo that is not posted. We will try to never post a picture where you look bad, which takes us to the next point.

Yes, even though you yield your image rights when you enter the venue, we can delete your photo if you don’t like it. Just follow the standard Facebook process in that case and you will have it deleted in the blink of an eye.

Nonetheless, the same thing is not possible with videos. There is a signage at the entrance of our club that states “Photos or filming may be used for promotional purposes”. We reserve all rights to the audiovisual content we publish.

ENTRY / CONDITIONS

All guests must be 18 years of age or older and show a valid ID at the entry.

Guests who are 17 years of age might enter the venue with a special stamp and will not be able to purchase or drink alcohol (strict). These guests must also show a valid ID to enter the venue.

Defining a dress code for Banana Club is virtually impossible. With our different areas and music genres, and a big diversity of parties and guests from many different places and cultures, our style can be considered eclectic at least.

Nonetheless, we work hard to provide you amazing nights, with a cool and beautiful atmosphere: that’s why we ask you to have that in mind when deciding your outfit for our nights together.

As we said before, we are very flexible, but there are a few NOPES that might make someone miss the party:

  • Flip-flops & beach clothing (except in our Foam Parties).
  • Clothes containing offensive messages or slogans of any kind.
  • Sports clothing like teams apparel, hoodies, sport shorts, etc. Basically anything you might wear at the gym. Sneakers not included (we DO like them).
  • Unclean appearance and/or poor hygiene.

Management reserves all rights of entry based on dress code etiquette.

To hold a ticket is an essential condition to enter the venue, but, as we said before, some things might make you miss the party, even if you hold a ticket. Those situations are the following: dress code violations, intoxication of any kind, unruliness & aggressiveness, disrespectful behavior towards others, possession of illegal substances or items that might endanger yourself or others. This is not an exhaustive list.

We do not accept oversized bags, backpacks or parcels. Small purses are allowed. Having your security in mind, all items are subject to search.

A valid, non-expired photo ID is required of every guest. The following forms of ID are accepted (as long as they are legible and contain the date of birth):

  • Official Issued ID’s (any country).
  • Driving License.
  • Passports.

The following forms of ID are NOT accepted:

  • Paper ID
  • ID copies of any kind.
  • Digital photos of an ID.
  • Passports missing pages, handwritten or in poor condition.

Food, liquids, illegal drugs, selfie sticks, poles or any other kind of sticks, professional cameras with interchangeable/detachable lenses, video cameras (not including GoPro, Spectacles, etc.), personal computers, toys, inflatables, weapons (includes firearms, pepper spray, pocket knives), and all sharp objects are prohibited.

This is not an exhaustive list. Management reserves all rights to refuse entry.

Re-entry is allowed on specific nights only. Please ask our staff at the venue the night you visit us.

Not really. We do have many offers throughout the summer, that’s why we advise you to ask our staff at the venue for more info on offers.

TICKETS

Basically, when you get your web tickets, you make sure your entry in the club is guaranteed before the event is sold out, eliminating the stress this may cause.

Pre-sale daily tickets are available in this website. In some special events, pre-sale tickets are available only from our PR staff, whose phone numbers will be shown in our Facebook events.

Please, have in mind that, in special events, prices frequently increase near the event date.

The choice is yours! We can scan both printed tickets or your smartphone screen.

If you choose the smartphone option, please, have the brightness as high as possible to allow us to scan your ticket faster.

All tickets purchased from this website are authentic. You should not purchase secondhand tickets from non-authorized vendors.

To make the entry process faster, please ensure everyone in your group has a valid ID and is in proper dress code.

In case you want to buy your tickets at the venue, make sure you are at any of our two entrances or talking to a member of our staff. PR staff from other establishments might try to fool you saying they work for Banana Club: make sure you’re talking to the right staff by checking their name badge and/or uniform.

Sure! Just head to the CONTACT page, fill the form with your details, and we will write you back as soon as possible.

You can also ask our staff at the club or send us a message to our Facebook page.

To hold a ticket is an essential condition to enter the venue, but, as we said before, some things might make you miss the party, even if you hold a ticket. Those situations are the following: dress code violations, intoxication of any kind, unruliness & aggressiveness, disrespectful behavior towards others, possession of illegal substances or items that might endanger yourself or others. This is not an exhaustive list.

Not really. Nonetheless, ticket holders have higher priority. If you have your ticket already, we will make sure you have a quicker entry than those who wait to pay entry at the door. We all hate lines, so to make it even faster, please help us be efficient by having your ticket and ID ready.

No, your ticket is personal and not transferable. In some cases, though, exceptions may apply. Please, contact us in our Facebook page via private message for more info.

We do this to protect you in order to prevent unauthorized duplication of your ticket.

Yes, in the case of web tickets. Before anything, check your spam folder. If you don’t find it there, we can locate your ticket purchase by name and send it back to you.

Unfortunately, in the case of printed or PR tickets this is not possible, and you might have to re-purchase again.

All ticket purchases are final, which means we can’t accommodate refund or cancellation requests.

VIP AREA / GROUPS

VIP tables are a package including VIP special entry, admission, seating and complimentary mixers such as Cola, Tonic, etc.

Your party will receive a designated VIP table with seating. We can offer different prices depending on table location, date and party size.

Please, click on our VIP AREAS page here, then fill out the form at the bottom of the page with your details. We will give you an answer as soon as possible. You can also reach us by phone or contact our PR Manager at +34 XXXXXXXX

Upon arrival, purchaser must show ID to match the name of the reservation. You can close out your final bill with cash, Visa or Mastercard.

Our prices do not include gratuity or tips, which are at your discretion. We encourage you to leave tips only if you feel that our service matched your expectations.

Please proceed with your party to the designated VIP cue at the entrance. It is recommended that all members of the group arrive together to avoid any problems or delays. We suggest you arrive early (before 1AM) to enjoy your night to the fullest.

Sure! Just head to the CONTACT page, fill the form with your details, and we will write you back as soon as possible.

You can also ask our staff at the club or send us a message to our Facebook page.

Not really. We do have many offers throughout the summer, that’s why we advise you to ask our staff at the venue for more info on offers.

You can call our office at +34 971 891 023 or head to this PAGE.